"The check in process was fine, however the first thing I saw upon opening the door to my room was a cockroach. Then another and before getting to the bathroom I saw three more. Expedia made the refund process a nightmare - lied and said the property denied me a refund even though Expedia never even called them. Eventually they did give me a refund however they did not put me into another hotel. In fact, there was no offer to or attempt to put me in a safe location leaving my service dog and I to...