"Got the impression that breakfast was included in my booking but when I got to the hotel it wasn't."

"Beautiful view, delish buffet professional front desk and bell attendants and great location"

"Pésima atención por teléfono al lobby. La señorita al teléfono muy grosera. La habitación es pequeña. Además el ruido del aire acondicionado es extremo."

"Very close to central park and time square loved this location"

"They were very accommodating especially for an overnight last minute layover booking! My biggest regret was not taking the complimentary cookie!"

"The check-in desk staff was helpful, but the house keeping and concierge were not: no one answers our calls. No slippers, no soap bars, no glasses, not meeting 4 star standard"

"Breakfast is great and parking is free"

"I have been and stayed at this hotel many times, and it’s always been a good experience. Not so much bang for my buck. $250 for a bed for the night is, in my opinion, over the top, but thats just me. To that, I find the staff full of attitude and very unhelpful. Upon checking in, I stood at the desk in front of the young lady that was in duty for about 30 seconds. This may not seem like a long time, and I am certainly not going to exaggerate saying, ‘I stood there for five minutes’. In that...