Find hotels in Montague, MA from SAR 388

"Excellent breakfast, clean room, good location, quiet, friendly and helpful staff, comfortable bed."

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"Wonderful on campus stay!"

"What a wonderful establishment. A small family company operated with the charm and welcome of southern hospitality. I thoroughly enjoyed the owners. Such wonderful and welcoming people. My daughters and I felt safe and totally catered too. Our room was beautifully clean and well capped. Many new amenities were available, and it was very clear that it had recently been renovated. Anytime we go through the area, we will ensure that we stay at the Inn"

"Very comfortable and easy access to Amherst. It's conveniently located to shopping and restaurants as well. Solid breakfast offerings and we also had a mini fridge and microwave in the room. We plan to stay again for future visits to Amherst!"

"Plenty of parking, the staff was welcoming but i had to go to the office once a day due to the keys not working. "

"Room was clean. Staff was very friendly "

"Easy parking, clean room, friendly staff. Only stayed one night for a wedding in the hotel. Everything was well done."

"Utensils in the kitchen in Homewood suites were nearly broken, no cutting board available."