2/10 سيّئ للغاية
Ashley
مسافر برفقة عائلة وأطفا ل صغار
٢٦ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
This hotel needs to be shut down from the lobby to the rooms. The staff was very rude and argumentive. Pictures of the establishment were fake photos from over 10+years. The pool was shown in one pic but when arrived the pool was shut down for what look like years. When walking into the lobby it smelled horrible. The clerk looked as if she may have been an addict as she took my payment and forged my signature on the receipt. I switched from 3 different rooms, all were the same, bad smell, floors not cleaned and mold in the tub. There was a hole in the bathroom wall in every room we looked at. The pillow cases were stuffed with sheets for a homemade pillow. The sheets were not clean and the blanket was filthy. This place needs to be shutdown and renovated with the help of the city and health department. Housekeeping did not service room just left a roll of tissue and that was it. We were scammed out of the first nights payment for a refund because we were told that after we made payment a bank drop was done...Mind you this was at 11pm at night....If you don't want to end up sick or with any type of bed bugs I suggest to look at others in the area. Thank God we're in a much cleaner establishment as of this morning. This hotel need serious attention and needs to be looked at by the city of Monroe......Be Aware before spending your hard earned money with these people....You've been warned
Ashley
أقام ليلتين (2) في شهر أبريل عام 2026