Find all hotels by Freetobook in Monmouth from SAR 304

"The room is massive and well lit, that’s a major positive, and the bed is very comfy. Sadly, though the bathroom was nice, the shower leaked while I was using it, plus the rubber mat for inside the bath had hairs on it, so clearly hadn’t been properly cleaned. Also I had a checkout at midday, however a woman from housekeeping turned up at quarter past 11, making me feel rushed, I was about to jump in the shower so had to run around finding some clothes so I could answer the door and tell her she was almost an hour early. This should have been communicated by the hotel, so this was hugely disappointing, and I found it difficult to feel relaxed while I was getting ready to check out."

"Staff were fab and friendly Hotel was lovely Room was lovely, however... The beds are so hard, its like sleeping in a slab of concrete and the air con was a massive noise box on the floor. Breakfast was delicious and the free flowing nutella was lovely."

"Great breakfast "

"An architecturally stunning property with a relaxed atmosphere"

"The location was good"

"Nice room upgraded on arrival,Great Location "

"Great hotel, really nice rooms, would definitely stay again"

"Lovely, clean, perfect."

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."