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Top Mombasa Hotel Reviews
CityBlue Creekside Hotel & Suites, Mombasa
10/10 Excellent
"The rooms were clean and the staff were really nice and helpful"
Kilua Residences by CityBlue, Mombasa
8/10 Good
"Staff was able to tix issues"
Mzima Beach
8/10 Good
"The hotel market itself as a 5 stars resort, at least that's what it shows on Google map. I wouldn't say it's a 5 star hotel, more like a 4 star that maybe years ago was better maintained. The staff are incredibly friendly and willing to help. Facilities and amenities are not superb, I'd say good enough. We've had only one breakfast and two dinners. They don't have (yet?) a communal area where they serve dinner, so they tend to cater guests in their rooms. We used the swimming pool a couple of times, it was clean enough. We even used outdoor gym once and that was okay. We did not use the spa. We used the airport transfer service for about 50 usd each way, which is a reasonable price. Wyclef the chef was very nice the evening we had our first dinner: basically no one had informed us about the fact that they expect guests to let reception know by a certain time (around 6pm) what they want for dinner. We didn't know that. So we waited until 8pm and we showed up at reception, nobody was there and apparently most of the staff had already gone home. So the chef himself took the order, cooked for us and attended our table. It was very nice of him, but it honestly felt a little weird for us, as we felt like we were doing something not right. So I'd say that reception and staff in general should communicate better both to the guests and among themselves. Location is good, close to the beach but expect 5 minutes walk to reach it if you're in one of the suites on top of the resorts."
Serena Beach Resort and Spa
10/10 Excellent
"I stayed at the Serena beach hotel and resort with a group of friends in October this year. It is a very beautiful Arabesque style resort hotel set in vast well maintained grounds. The hotel rooms are cleaned every day to a good standard and have private balconies to sit and enjoy the abundant tropical trees and fauna. There is ample choice for breakfast and a choice of buffet and à la carte dinner for guests. Afternoon tea and cakes are served for guests on the hotel ground free of charge. The staff are very friendly and welcoming. The hotel administration staff went out of their way ensure that we were comfortable and dealt with our minor requests immediately. We had a very pleasant stay here and I recommend this hotel highly."
Sarova Whitesands Beach Resort & Spa, Mombasa
8/10 Good
"Our stay at Sarova Whitesands Beach Resort & Spa was memorable, thanks in large part to Mr. Peter, the resort driver. He was waiting for us when we arrived at the Mombasa train terminal and immediately made us feel welcome. He was extremely friendly, taught us a little Swahili, and shared interesting facts about Mombasa’s history as we drove past various locations on the way to the resort. If possible, request Mr. Peter as your driver—he is the best! We also loved dining at Thai-Ci and we ate there every day. Our favorites were the tempura shrimp and wok chicken with fried rice. We paid for our shuttle from train station in advance. My husband and I requested an update on the $59 credit at least three times, and each time we were told that the staff were checking on it. At checkout, we were informed that we needed to pay for our transportation back to the train station. I asked whether our credit could be applied, and they agreed. The standard shuttle cost was $40, but we were not offered the remaining $19 balance. In short, the all-inclusive package covers only a one-way pickup from Mombasa Airport; train-station transfers may involve additional charges, so confirm the arrangements and any credits in advance. Bring plenty of Kenyan shillings for tips because the resort does not have an ATM, and there is not one nearby. Also, our room was very hot, and we were unable to adjust the temperature to and there were no fan in our suite."
Voyager Beach Resort
8/10 Good
"All was amazing"
Premium Inn
10/10 Excellent
"Good value property with friendly staff"
Swahili Beach Resort
10/10 Excellent
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PrideInn Hotel Nyali
10/10 Excellent
"Great positioned hotel with amazing staff. The rooms are quite tiny and ventilation could be better otherwise my stay was great."