"Paid for a roll away bed for one family member and it was awful, uncomfortable and lumpy. Asked for it to be exchanged and was given an even worse one instead. When I spoke to the concierge, she said they fully booked and couldn’t do anything about it.
There was a large, visible gap in the bathroom door, affording compromised privacy. The poor shower design meant that water saturated the entire bathroom when the shower was used.
The room’s fridge leaked onto the carpet which was...
"Paid for a roll away bed for one family member and it was awful, uncomfortable and lumpy. Asked for it to be exchanged and was given an even worse one instead. When I spoke to the concierge, she said they fully booked and couldn’t do anything about it.
There was a large, visible gap in the bathroom door, affording compromised privacy. The poor shower design meant that water saturated the entire bathroom when the shower was used.
The room’s fridge leaked onto the carpet which was...
Lakshmi