"Had an issue with the safe no help from the staff as always money was involved. No resolution as yet, We returned to the US June 23."

"We had 2 rooms. On the last night the AC went out in the rooms. We went down stairs and were told that they were being worked on. 2 hours went by and we were still burning up. Called the front desk and they assured it was being worked on. This was our last night in Spain with a 9AM flight. Finally around 2AM we were so hot that we just decided to leave. We went to the airport 7 hours early to escape the heat of our rooms. When I told the staff up front they said that they thought the ac had been...

"Convenient location. At first; staff didn’t find all my reservations & gave me a shock because the hotel was fully booked. But after everything was sorted out, things went well. The air conditioning in one side of the hotel was insufficient, they claimed that it was fixed recently, as Europe was hit with the heat wave, I can understand that the older ac units were not able to function well."