"We went through 3 rooms before we got one with AC. Would have given 1 star but the supervisor the morning of check out was extremely helpful and made up for the inconvenience"

"the room was huge and very comfortable. Kitchen was convenient. I disliked the whole bit with the virtual key, having to download an app to get in. It didn't work several times. there was a real person at the front desk who was able to help, but it was very annoying. Our room literally required walking around the entire perimeter of the hotel, taking the elevator near the front desk. There was a closer elevator using a side door, but the front desk person didn't tell us about it. the next day...