Servatur Puerto Azul

Property class: 4

Choose dates to view prices

A short walk from Puerto Rico Beach, Servatur Puerto Azul provides a free breakfast buffet, a poolside bar, and a grocery/convenience store. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a terrace and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is SAR 595
SAR 638 total
includes taxes & fees
25 Oct - 26 Oct

Room options

Available filters for rooms
Showing 44 of 44 rooms

View all photos for Classic Double Room Single Use

A modern bedroom with a large bed, a wardrobe, and a painting on the wall.

Classic Double Room Single Use

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room, Partial Sea View (1 adult)

A modern hotel room with a large bed, a sofa, a TV, and a wall-mounted phone.

Superior Double Room, Partial Sea View (1 adult)

  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Bedroom, Partial Sea View (2 adults)

A modern hotel room with a large bed, a sofa, a TV, and a wall-mounted phone.

Superior Double Room, 1 Bedroom, Partial Sea View (2 adults)

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 1 Child)

A modern hotel room with a large bed, a sofa, a TV, and a wall-mounted phone.

Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 1 Child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 2 Children)

A modern hotel room with a large bed, a sofa, a TV, and a wall-mounted phone.

Superior Room, 1 Bedroom, Partial Sea View (2 Adults and 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults and 2 Children)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite (2 Adults and 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (3 Adults)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite (3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (3 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite (3 Adults and 1 Child)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (1 Adult)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (1 Adult)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (2 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (2 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (2 Adults and 2 Children)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (2 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, Sea View (3 Adults)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (3 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (3 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (3 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 1 adult)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 1 adult)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 2 Adults)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 2 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 2 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 2 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 2 Adults and 2 Children)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 2 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 3 Adults)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 3 Adults)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Top Floor 3 Adults and 1 Child)

A modern living room with a sofa, a dining area, a kitchen, and a TV mounted on the wall.

Junior Suite, Sea View (Top Floor 3 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Studio Suite, Partial Ocean View (2 Adults)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Studio Suite, Partial Ocean View (2 Adults)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (2 Adults and 1 Child)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (2 Adults and 2 Children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (2 Adults and 2 Children)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (2 Adults and 3 Children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (2 Adults and 3 Children)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (3 Adults)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (3 Adults)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (3 Adults and 1 Child)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (3 Adults and 1 Child)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Partial Ocean View (3 Adults and 2 Children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Partial Ocean View (3 Adults and 2 Children)

  • Partial sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Studio Suite, Sea View (2 Adults)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Studio Suite, Sea View (2 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (2 Adults and 1 Child)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (2 Adults and 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (2 Adults and 2 Children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (2 Adults and 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (2 Adults and 3 children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (2 Adults and 3 children)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (3 Adults)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (3 Adults)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (3 Adults and 1 Child)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (3 Adults and 1 Child)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Family Suite, Sea View (3 Adults and 2 Children)

A modern hotel room with a balcony, a sofa, a bed, and a small table.

Family Suite, Sea View (3 Adults and 2 Children)

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Large Twin Bed

View all photos for Superior Duplex, Private Pool (1 Adult +18)

A modern hotel room with a large bed, a view of the city, and a wall-mounted control panel.

Superior Duplex, Private Pool (1 Adult +18)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Duplex, Private Pool (2 Adults +18)

A modern hotel room with a large bed, a view of the city, and a wall-mounted control panel.

Superior Duplex, Private Pool (2 Adults +18)

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A modern hotel room with a large bed, a sofa, a small table, a TV, and a mirror on the wall.

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room Single Use

A modern hotel room with a large bed, a sofa, a small table, a TV, and a mirror on the wall.

Superior Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Grand Double Room

A modern, well-lit living room with a sofa, a small table, and a built-in TV.

Grand Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room (2 Adults and 1 Child)

A modern, well-lit living room with a sofa, a small table, and a built-in TV.

Grand Room (2 Adults and 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Room (2 Adults and 2 Children)

A modern, well-lit living room with a sofa, a small table, and a built-in TV.

Grand Room (2 Adults and 2 Children)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Room, Pool Access (2 Adults and 1 Child)

A clear blue infinity pool with a glass railing, overlooking a coastal area with buildings and a view of the sea.

Grand Room, Pool Access (2 Adults and 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Room, Pool Access (2 Adults and 2 Children)

A clear blue infinity pool with a glass railing, overlooking a coastal area with buildings and a view of the sea.

Grand Room, Pool Access (2 Adults and 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Double Room, Pool Access

A clear blue infinity pool with a glass railing, overlooking a coastal area with buildings and a view of the sea.

Grand Double Room, Pool Access

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Mogan, Servatur Puerto Azul is near the beach. Anfi Tauro Golf Course and Mogan Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Rico Beach and Playa del Cura. Traveling with kids? Consider Lago Taurito Water Park and Angry Birds Activity Park. Looking to get your feet wet? Jet skiing, kayaking and scuba diving adventures can be found near the property. Visit our Puerto Rico travel guide
Map
Avda. de la Cornisa, 13, Puerto Rico, Mogan, Las Palmas, 35130

What's nearby

  • A coastal town with a large bay, rocky breakwaters, and a hill with buildings.
    Puerto Rico Beach
    8 min walk - 0.8 km
  • A coastal resort with a beach, a swimming pool, and a mountainous backdrop.
    Amadores Beach
    15 min walk - 1.3 km
  • A coastal town with a rocky shoreline, a large building complex, and mountains in the background.
    Playa del Cura
    4 min drive - 3.0 km
  • Puerto Rico Shopping Center
    16 min walk - 1.3 km
  • Puerto Rico Marina
    19 min walk - 1.6 km

Getting around

  • Gran Canaria Airport (LPA)
    40 min drive

Restaurants

  • Pubamarre
    17 min walk
  • Tapas Bar
    4 min walk
  • Restaurante Bahia Playa
    17 min walk
  • Casa Italia
    19 min walk
  • Harbour Lights
    10 min walk

About this property

Servatur Puerto Azul

  • Upscale family-friendly hotel remodeled in 2023 and located near Puerto Rico Beach
  • A free breakfast buffet, a poolside bar, and a grocery/convenience store are just a few of the amenities provided at Servatur Puerto Azul. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • 4 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
    • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
    • Tour/ticket assistance, luggage storage, and a billiards/pool table
    • Concierge services, a vending machine, and ATM/banking services
  • Room features
  • All 493 rooms offer comforts such as furnished balconies and air conditioning, as well as perks like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and hair dryers
    • Wardrobes/closets, mini fridges, and daily housekeeping

All inclusive details

  • All-inclusive room rates at Servatur Puerto Azul are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and select beverages included

Land activities

  • Tennis

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Travelife. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Servatur Puerto Azul have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Servatur Puerto Azul?

As of 23 Shawwal 2026, prices found for a 1-night stay for 2 adults at Servatur Puerto Azul on 25 Shawwal 2026 start from SAR 595, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Servatur Puerto Azul pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 15 per day. Limited spots are available.

What time is check-in at Servatur Puerto Azul?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Servatur Puerto Azul?

Check-out is at noon.

Does Servatur Puerto Azul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50 per person applies.

Are there all-inclusive benefits at Servatur Puerto Azul?

Some rate plans available at this hotel are all-inclusive.

Where is Servatur Puerto Azul located?

This family-friendly Mogan hotel is located by the ocean, within a 15-minute walk of Puerto Rico Beach and Playa de Puerto Rico. Playa del Cura is 1.7 mi (2.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Servatur Puerto Azul Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 179 out of 437 reviews
Rating 8 - Good. 174 out of 437 reviews
Rating 6 - Okay. 55 out of 437 reviews
Rating 4 - Poor. 19 out of 437 reviews
Rating 2 - Terrible. 10 out of 437 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room staff wore helpful at times all inclusive was a bit confusing when asking staff they didn’t care just looked at me to say like but the all inclusive + or leave basically
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing staff and good food will be back
Stayed 7 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Overall lovely hotel, food was great throughout and pools were so lovely and warm. Rooms were spacious and quiet, and shuttle to the beach was super helpful. Couple of improvements - the tiles around the pooo get super slippy, we saw several kids fall and almost tripped ourselves. The manager who was manning the ice cream parlour was particularly rude and unhelpful and really put a downer on our trip. On the plus side, entertainment staff were great, especially Marc running games before evening entertainment!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive food selection. Spar onsite very handy
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The views were spectacular! Sunset is amazing the rooms are clean and spacious.
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Very friendly staff and topservice
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
The property is tidy and lovely views of the sea.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment could be better but other than that great. Adults only pool outstanding
Stayed 7 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views. Great pools and activities for the kids. Rooms were nicely renovated and well equipped. Good to have so many drinks stations around the pool. Hotel was very busy during the week we went which meant finding a free table for dinner was stressful. But the food was good, with a good range for us and the kids.
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool slides were a big hit with the kids. Staff are all happy to help with any query. We will be back next year
Stayed 7 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing view! And the cleaning was impeccable. Unfortunately, some of the staff was on the ruder side and we felt looked down upon.
Stayed 6 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families who love noise.

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.
Stayed 9 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Different pool areas available (also adults only) with very nice view of the sea. Food was good for a buffet of that size, the entertainment in the evening was very good. Room was spacious and had Netflix. The beach is a little bit difficult to get to but was made clear beforehand. Quite a lot of families with children but can be avoided in the adults only pool area.
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I entered, I wish I had booked my whole holiday here. I wasn’t happy with my current accommodation so I booked my day here. I paid all inclusive for 5 hours before my flight. I enjoyed the room, pool bar and food. It was 100 worth it and would have been a similar price to a day at a beach club. I’m going to book this hotel for me and my family in a few weeks
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This place looks nice and the food was good too however the kids club was a nightmare. Kids didn’t need to
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean in all over. Renevation had just been made. Very nice pools for younger and older. Water was very warm. Very many sunbeds was available. Also water slides was nice for our children. Hotel is very big and many different buildings. After we found our hotelroom it had gone time. Maybe better signs would be appreciated. If we'll travel to Gran Canaria would this hotel be definetely our choice.
Stayed 7 nights in Jan 2024
Verified review

6/10 Okay

Pros Nice location Very clean Good food Cons Rooms a bit stuffy Bit of a maze to get around and to rooms (lots of lifts) Not entirely all inclusive, some drinks are chargeable (seems random) Evening Entertainment not very good
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel, we were welcomed at reception by a joyous member of the hotel. She gave us all the details we needed and good information on how to get to our room. The room was a Junior Suite over looking the sea, it’s was tidy and comfortable and cleaned everyday for the 7 nights of our stay. The restaurant was well organised with plenty of seating for everyone. The food is good with a good variety, this is cooked fresh in front of you. Staff are very attentive and always polite. Plenty of swimming pools catering for everyone from kids to adult only. All the pools are clean and tidy. We will definitely be returning in the future.. Thank you to all the staff for making our holiday so pleasurable 😁🙌
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
We were regular guests at the hotel pre pandemic, but the major remodel in 2021 has made this property into a luxury resort. Front of house staff are friendly; attentive and adhere to support all requests made. Our room was kept spotlessly clean on a daily basis and the dinning hall was filled with a polite and courteous team of which nothing was too much trouble. The improved animation team provided fun and entertaining evening shows; quizzes and daily activities in and around the pool. There is a taxi rank immediately outside the hotel should you require transport and I believe a small shop will be available onsite once the remodel is complete. A stunning hotel; beautiful views at a reasonable price.
Stayed 5 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful view over the ocean, perfect if you have all inclusive and are looking for a comfortable and relaxing stay. Important to notice is that all other restaurants and bars are quite a walk, either up och down. We actually upgraded to all inclusive the second day, very worth it. Great food and big buffet with something for everyone! The hotel area is big with several pools and have a lot of different things for the kids, there are almost spaces for adults-only. Our room, superior double, was very nice and clean, especially enjoyed the beds that were so comfortable. The staff was super nice and everyone met you with respect and a will to give you the best vacation. Another great thing is the supermarket close to the hotel entrance, they have everything you might need. Two ATM:s at the hotel. Be aware that it’s 700 stairs down to the harbor, in case you have trouble walking. But it’s cheap to take a taxi instead. I truly recommend this hotel to people with kids, or people that like kids.
Stayed 8 nights in Mar 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Great Location, but Room for Improvement

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, Comfortable beds and food exceeded expectations
Stayed 4 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very obliging and helpful, the food was very good and lots of variety and the beds were very comfortable.
Stayed 4 nights in Apr 2019