"I accidentally booked two nights at the Hotel Royal Carlton. I only intended to book one night. It was first brought to my attention when I checked in. I explained that my flight back to the U.S. was departing in two days and I already had a room in Milan the night before my departure since that's where my flight was leaving from. I asked them to refund the second night under the circumstances since I couldn't stay with them. They refused. They said I had booked it and it could not be changed. I...

"Convenient location, decent size room and nice breakfast"

"The rooms were spotless and comfortable . The balcony was an amazing touch. The front desk was extremely friendly and helpful with lots of suggestions. They made sure we were well taken care of. Plenty of choices for breakfast made to order and great service. Perfect bologna getaway with the most incredible location, tucked away in a quiet corner, but close to everything."