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"The property location was excellent with many local restaurants and bars within walking distance of the resort. The room itself was very nice, however the amenities and features inside the room left a lot to be desired. This is not a place where you come to make your own meals as the utensils Etc are sparse the property itself looks like it needs more attention to maintenance especially around the pool chairs which again there were not many of our patio door did not lock the entire time we were...

"Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that...

"Our stay was very nice. We enjoyed every second of it. John the owner was always available and responded to any concerns. Front desk staff was ver pleasant. "

"this hotel have excellent customer service, the food was good, the good experience start at the entrance with a very special person t name Ramon. Always greeting the customer with a happy face. I definetly will come back to this hotel. thank you,"