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"Very helpful and accommodating staff, very clean and comfortable stay. "

"A great onsen within the hotel. We stayed in a twin beds room which gave us slightly more space than a double bed. All sorts of extras; toothbrush, razor, slippers, hairbands. The only negative was the pool wasn't open."

"Great service. Close to everything "

"Great location to the central train station. Helpful staff. Nice room. Great eating options near the hotel. "

"This hotel was so beautiful. It was one of four I stayed at when visiting Japan. Right across the street is the Yakohoma Art Museum and then a 4 minute walk there’s a huge shopping center in the landmark tower where you can take a super fast elevator to the top floor to view Japan. There’s so many restaurant options and shopping. I loved staying at this hotel. There was also a delicious restaurant in the hotel that we dined at. It was Japanese take on Italian. I enjoyed it very much. The hotel also has a pool. We loved this hotel. I would definitely stay here again. "

"Staff very helpful and professional. Good location."

"Loved our stay. Very comfortable."

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "