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".The staff was exceptionally pleasant and highly helpful. The only complaint I have is that the air conditioning unit is not functioning properly. I have already informed them of my preferences."

"The Imperial Hotel is conveniently located for The Hoe and The Barbican. Reasonably priced with off road parking, which to us is a must. Good breakfast. Staff friendly."

"Very good service"

"Beautiful location"

"I loved the Hotel and the staff were amazing. They went out of their way to help us with a luggage problem. We couldn’t have asked for more! They were wonderful and very accommodating."

"We thoroughly enjoyed our one night stay at this comfortable and very reasonable hotel. Staff were polite, decor was tasteful and opulent. It was very clean and the breakfast was very tasty. There was nothing to complain about. "

"The lady who checked us in was super friendly and couldn’t do enough for us. The apartment had everything we’d need and was very nice "

"Perfect after a long day travelling. Quiet with beautiful, spacious rooms and lovely beds. Safe and welcoming to a solo traveller."

"Stunning country castle style hotel. Rooms finished to a very high standard. Staff were wonderfully attentive, seemed genuinely pleased to help and proud of their establishment. Packed with history and a real oasis of peace and comfort. Afternoon tea and breakfast were delicious with a wide choice of options. I felt that the dinner option I had was a bit “nouveau cuisine”, lots on the plate but not much there. But what was there was very well prepared. Spa was very pleasant, although a bit of a shame that the steam room was out of order, as well as the lift to the spa. Will be staying again, it’s not cheap, but you pay for what you get. "