"The reception staff are very inept; there is no courtesy or empathy. They failed to honor the 3 PM check-in time; I booked a king-size bed but was given a queen-size one. They were annoyed by my complaint and assigned me the furthest room—number 922—which was a long way from the elevator for two senior citizens. I felt discriminated against simply for asking for good service."

"It was a home away from home. I will not Rent a regular hotel room again!!!"