"If the staff had simply treated me politely during check-out, I probably wouldn’t have written this review. Unfortunately, the receptionist was rude throughout the entire process. She couldn’t even find my suitcase. I had already given her the luggage claim ticket and told her the color, but I still had to go into the luggage room myself and point it out. My room was below the lobby level. Before my stay, I had read reviews from other Asian and people of color guests saying they were often...