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6/10 مقبول
Prashant
١٣ أغسطس ٢٠٢٦
عناصر لم تنل الإعجاب: تسجيل الوصول ودقة إعلان المنشأة الفندقية
I booked this property mainly because of the YOTEL name, assuming it was YOTEL-managed. I later learned that the unit is privately managed by a third party, even though it is in the YOTEL building. It was not clear to me when booking and made the experience disappointing. If I had known, I would not have booked it.
I arrived late at night and checked in at YOTEL, which caused some confusion and delays before I was redirected to next door to access the unit. The room was very small for four adults, with a sofa bed and bunk bed, leaving very little space for luggage. Amenities were also minimal—only one small bar of soap and two towels.
There were two maintenance issues, including a loose window blind and a loose bathroom towel holder. We reported these issues to document the existing damage but declined repair assistance because we were uncomfortable having someone enter the third-party-managed unit while we were away.
We were also temporarily locked out after our reservation was modified in the app, and security refused to let us back in. Fortunately, we were able to wait in the nearby YOTEL-managed property's sitting area until the issue was resolved. All communication is through text using an app, just to be aware. I guess I got what I paid for, but there is still scope for improvement in that price range; for the same price in Brickell, I had a wonderful experience.
أقام ليلتين (2) في شهر أغسطس عام 2026