"Breakfastchoice for buffet good be better."

"Due to flight delays and outrageous Miami traffic we arrived right around 11:50 PM. Got our room went upstairs and realized that there were two queen beds, when my reservation was for a king. When I went back downstairs, I was told they had given my room away and there were no king beds remaining. I never understand how that is acceptable or even legal when you have paid for your reservation. The front desk woman seemed a bit, overwhelmed, and kept checking with her manager, who seemed to always...