"The air did not work in our room. It was so hot. Called the front desk and they said they’ll change it from their end. It was still hot. Did not sleep at all."

"There was planned construction under the hotel on weekdays starting at 9am, but on Monday the drilling began at 7:30am below us and woke us up with the walls rattling. After calling the front desk, they assured us they would tell the construction to stop drilling until 9am. The drilling then restarted around 8am... We lost a lot of sleep after a long Miami weekend and this ruined our week. In addition, this construction was NOT listed on the hotel - we wouldn't have booked this hotel because...