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W Mexico City

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for W Mexico City

30-inch TV with satellite channels
Cocktail bar
Penthouse, 1 King Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe
Penthouse, 1 King Bed, Non Smoking, City View | Living room | 30-inch TV with satellite channels
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
The current price is SAR 654
SAR 781 total
includes taxes & fees
4 Jul - 5 Jul

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Separate bedroom
Hair dryer
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Separate bedroom
Hair dryer
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Separate bedroom
Designer toiletries
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Designer toiletries
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Campos Eliseos 252, Chapultepec, Mexico City, 11560

What's nearby

  • Auditorio Nacional - 3 min walk - 0.3 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Parque Zoologico de Chapultepec - 7 min walk - 0.6 km
  • Chapultepec Park - 7 min walk - 0.6 km
  • Angel of Independence Monument - 4 min drive - 3.4 km

Getting around

  • Auditorio Station - 8 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪La No. 20 - ‬1 min walk
  • ‪El Bajio - ‬2 min walk
  • ‪Sirenito - ‬1 min walk
  • ‪JW Marriott Executive Lounge - ‬2 min walk

About this property

W Mexico City

Luxury eco-certified hotel near Paseo de la Reforma
Close to Auditorio Nacional and Parque Zoologico de Chapultepec, W Mexico City provides a terrace, a garden, and dry cleaning/laundry services. Indulge in a body scrub, a facial, and a massage at the onsite spa. Be sure to enjoy Mexican cuisine and more at the two on-site restaurants. In addition to a bar and a health club, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An elevator, tour/ticket assistance, and concierge services
  • A porter/bellhop, luggage storage, and wedding services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 237 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and hair dryers
  • 30-inch TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

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  • Parking included
9.4 out of 10, Exceptional, 1,085 reviews
The price is SAR 546
SAR 653 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 640 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 640 for adults and MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

Frequently asked questions

Is W Mexico City pet-friendly?

Yes, W Mexico City allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 550 per pet, per stay. A cleaning fee of MXN 1350 also applies.

How much is parking at W Mexico City?

Valet parking is available for MXN 90 per night.

What time is check-in at W Mexico City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at W Mexico City?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is W Mexico City located?

Located in Polanco, this luxury hotel is within a 5-minute walk of Lincoln Park, Paseo de la Reforma, and Auditorio Nacional. Chapultepec Park and Parque Zoologico de Chapultepec are also within 10 minutes. Auditorio Station is 8 minutes by foot and Polanco Station is 12 minutes.

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W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 664 out of 1003 reviews
Rating 8 - Good. 178 out of 1003 reviews
Rating 6 - Okay. 84 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and super friendly!
Stayed 4 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, loved the staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't ask for a better stay location. Invigorating design, staff efficiency and friendliness, clean, easy walking to many restaurants and shopping. Would highly recommend the W for your next stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

lina

Cool
Stayed 3 nights in Mar 2025

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, safe area, beautiful rooms
Stayed 4 nights in May 2024

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Safe area. Staff super friendly. Good gym. Great restaurants in walking distance. Friday and Saturday super loud disco event which was annoying BUT the room was atill quiet
Stayed 5 nights in Jan 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Polanco area
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Nov 2023

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome service
Stayed 6 nights in Nov 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property went above and beyond to make our stay great!
Stayed 3 nights in Jun 2024

10/10 Excellent

Nefer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and impeccable service.
Stayed 2 nights in Jan 2024

6/10 Okay

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, especially in the dining room. The room was clean and comfortable. I didn’t like the design of the bathroom. There was no door for privacy. The toilet and shower were enclosed in 2 separate areas but when coming from the shower it was very cold since the bathroom was open. The room was quiet at night, but we could hear other guests and water running. The concierge gave us a fan the next night and we slept better with the sound.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
Stayed 3 nights in Jun 2024

10/10 Excellent

Berhane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very cooperative and very amiable staff❤️
Stayed 5 nights in May 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very comfortable and spacious. everyone in the hotel are very servicial and friendly. Amazing staying
Stayed 3 nights in Jul 2024

10/10 Excellent

GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
Love the ubication
Stayed 4 nights in Jun 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the hotel front desk was beyond great! Compared to the other W’s I stayed before, this is my favorite so far!
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Hotel was everything we expected. Excellent customer service and great room. The location of the hotel was perfect. Walking distance from great restaurant and entertainment. Highly recommended!
Stayed 2 nights in Jun 2024

10/10 Excellent

Oni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. The staff was amazing and very responsive to my needs. And I loved the special touch of snacks, tea and coffee in the morning and evening.
Stayed 4 nights in Jul 2024

6/10 Okay

Pablo

Liked: Staff & service
Disliked: Property conditions & facilities
Like: Location, Friendly staff, breakfast. Not Like: Hotel Looks rundown, towels in bad shape, water faucet liking, Hot water took too long, two out of the four nights too much noise what it look like a party of a fight happening. Reservation for two but only bathrobe and sandal.
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 1 night in Jun 2024