Find all hotels by Independent in Merrillville, IN

"The room smelled when I arrived found out heat and AC didn't work had toliet issues it had to be plunged several times. When you say on toliet it moved off the floor. Fridge was not cleaned properly. Blankets were not cleaned. Found a crack pipe in the grass outside on of the exit doors. My dogs got out the hotel room somehow and couldn't get help from front desk to ask them anything about what happened waited at desk for several minutes with no help. I do realize this is a budget hotel option but we as guests still deserve the best stay. We believe someone tried to enter our room while we were for for a few and let the dogs out our Labrador Retriever suffered injuries to his front paws and my 200lb English Mastiff was found outside in the cold this was devastating for me and my boys to come back to our Labrador is still recovering from his injury and unable to walk currently "

"Clean rooms and very comfortable beds!!"

"It was terrible front desk agent had an attitude and was very rude "

"Had trouble connecting to Wi-Fi. Notified attendant at the front desk, she gladly reset the router and all was well. I have no complaints. This was reasonably priced for a no frills motel."

"Bed was comfortable"

"Clean rooms, staff were friendly, breakfast was not great as multiple of the stations were out of order. "

"Front was nice .Property is a lil run down but for the price it was ok.I was there for 2 nights . Bedding was terrible stains like ink marks there was food left in my fridge. So that lets me know that who ever cleans up is not doing a good and whoever checking behind them is no better.Overall the staff was more helpful and polite.Everytime me and boys came down for breakfast wasn't much to choose from .Get a new cleaning crew and things may look up for you guys . "

"People were very rude bad customer service but one lady was very nice "

"clean"