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"The staff were very friendly and explained everything very well. We spent one night there and it was lovely. The hotel location it's great, close to the market, Salisbury Cathedral, pubs and restaurants. Carpark spaces are limited but we arrive at the right time and managed to charge our EV at a reasonable price."

"I liked the attentiveness of the reception staff."

" Room was comfortable although the basin taps moved andone of the screws was missing from the hook on the bathroom door so couldnt really hang anything up but all minor issues.Lovely view from the window overlooking the courtyard.Very pleasant stay"

"Awesome property. Staff are wonderful and very accommodating! "

"Hotel is in the perfect spot for seeing Bath. Room is decorated nicely and was very comfortable. The. Breakfast included was fantastic. "

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Couldn’t fault it. The hotel is ideally situated as a base for sightseeing. The rooms are spacious, clean and comfortable. The buffet breakfast is plentiful with a good choice. The staff go out of their way to help. All in all would thoroughly recommend a stay here"

"Great staff, so friendly, good with allergies, impressive menu. Relaxed bar area, separate dinning room. Room was lovely, quirky with slanted door and uneven floors. Breakfast had lots of choice. Easy check out. Would definitely recommend and stay longer next time."

"We loved this quirky, chic hotel. It was near to the Bath Spa train station, Bath bus station, and walkable to the entire city center of bath. "