"The hotel is in need of investment and refurbishment. The carpets in the public areas and bedrooms need to be replaced urgently. The furniture and bathrooms in the bedrooms need to be updated. The heating in our room did not work but we were supplied with a mobile electric heater."

"The gal at the front desk was amazing, I’d only had three hours of sleep because I went to the Prodigy gig the night before and then I decided this was a decent place to crash for the night. I got in early and while I was willing to sleep in my car until time to check in, she went above and beyond to get me sorted. There was also a really lovely lady who was working on my floor doing housekeeping who I chatted with briefly. She told me to go in and get my head down, and was just so friendly....