"Staff was very helpful with directions s and food recommendations"

"I AM ONLY GIVING THIS A BAD REVIEW BECAUSE OF PAULA. I made reservations both on and off expedia. I am a frequent guest at your hotel. I checked out of your hotel at 12pm today. I was told I would be able to come back at 2. When I came back for my reservation at 2 I was charged immediately and then told there were no rooms available. At the same exact time Paula let about 5 guests get keys because their were rooms available for them and not me. I spoke to two of those guests and they had the...