2/10 Terrible
Elizabeth V.
29 Rab. I, 2024
Disliked: Cleanliness
Stay cancelled by property owner at last minute
There was no stay. My booking was cancelled by the property owner at the last minute.
I had messaged the owner on the morning of our proposed stay, to ask for check in details and I was concerned that they did not reply. At Sydney airport (whilst waiting to board my flight to Melbourne, and despite repeating my request for information), I had still received no reply so I called the owner. I was stunned by her response that I could not come; and that she was cancelling the booking with immediate effect as “there was a leak”. When I questioned her, she told me that the leak was in the apartment and would not be fixed for at least 2 days. Why could she not call me to tell me this as soon as she knew? Just when was she planning to inform me of the problem … when I turned up at the property? The owner was rudely adamant that she was cancelling the booking with immediate effect and I was absolutely stunned by her manner of telling me. There was no hint of an apology.
Apart from anything else, I was put in a very difficult position, as this was meant to be a birthday trip away with friends. There we all were on the plane to Melbourne with nowhere to stay. The whole thing was handled in an appalling way.
Whilst I understand that this was an unexpected problem for the owner, the situation could have been handled so differently and I might have been inclined to be sympathetic rather than angry. I cannot recommend this property. In fact I recommend that you stay away from it!
Elizabeth V.
Stayed 3 nights in Mar 2024