Find all hotels by Best Western in Melbourne from SAR 311

"Awesome spot, close to southern cross station, close to dfo's! Clean, modern, and staff are friendly and efficient! Price was good too!"

"Great position and friendly staff."

"Very satisfied with my stay clean and very ftiendly"

"Had a great time"

"Good value clean and comfortable motel room. I received an upgrade as I stay here quite often. Great staff, great location to shops, dining and transport. Small maintenance issues which I reported to staff as feedback (not a complaint)."

"First time visiting, great location and great vibe from all staff from reception to staff"

"This property was well located for our theatre trip. It was spacious, clean we enjoyed a terrific breakfast and also evening meals on site"

"This hotel was clean and in a great location in the Central Business District, close to transit and food options. They upgraded us from a studio to a one bedroom, and it was nice to have a full fridge and kitchen table. "

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"