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"The cabins were cute, but were overpriced for what you get. When booking, I hadn't considered the possibility that smoking would be allowed in these modern times. It took a couple of days for the awful cigarette smell to clear out."

"Terrible restaurant. Host team very bad. Clean rooms worthing the price."

"I had high expectations of this hotel since it was expensive ($1,762.00 per night) It was beautiful looking property but when I stepped into the room I was very disappointed at how small the room was. There were no space to open my luggage on the floor. It’s about half the size of standard hotel room. Staffs were proud of their property so no appreciation of guests. Not worth the money spent and I’ll never stay with Fairmont again Room and bathroom were clean."

"Nice location with remodeled interiors. The inside of the rooms is new and remodeled, the outside hopefully is next in line for an update. Restaurant was great and convenient. Could use some seating/benches outside the door (there are individual exterior entrances to each room). Was happy this was available and would stay again!"

"The whole experience was just what we wanted. Clean room, great view, and super hot mineral pool/hot tub. Location was very convenient. It was quiet and a short walk to central Banff. The view from our room allowed us to see much of the valley, and it snowed last night up the mountains which was magical to see the before and after."

"Room was dirty, washroom were not clean and Ac was not working"

"Lovely room, lovely stay . Perfect Staff friendly and helpful on every way. HOWEVER….. We had Breakfast at The restaurant and the service was as slow as you can possibly imagine. Terrible! Steer clear!"

"Really nice hotel, the hot tubs on the roof were a really nice touch"

"Wonderful!!!! Loved the small kitchen, fireplace and the view. Sitting on the patio was amazing. We saw birds, small critters and a fox."

"When reviewing this hotel,some reviews complained about the train noise. Seriously..it is a low rumble that isn't annoying or disturbing in any way ! ( ear plugs are provided for free in the night stand drawer if you are super sensitive!) Talk about considerate service! Our room was super clean and the staff was very kind and professional. We asked to extend our stay for 1 more night (Friday)and even though everywhere was booked solid..the manager here made it possible. The all you can eat...

"The accommodations are old & small. However, clean & comfortable. Dining facility closed for the season which was disappointing. No place for breakfast. Property with surrounding units not maintained."

"We had a great stay at Moose Lodge! The location was perfect and super convenient, and having parking right on site was a huge plus. Everything was clean and well kept, and the bathrooms were especially nice. Overall, a great place to stay and we’d definitely come back!"

"Front desk was fantastic"

"Arrived at the hotel and was given a room opposite a building site, we understood that there was work ongoing in the hotel and we was aware of this at the time of booking, the work in the hotel was not an issue. We wasnt told about the building works across the road (and i appreciate there is nothing the hotel can do about the work) however, they could have informed me before hand to allow me to make a decision on if we wanted to stay there with a room overlooking the site, to be honest the view...

"The view you get from the property is amazing, it is surrounded by giant mountain peaks, the restaurant onsite also serves up very good breakfast."