"We had the most wonderful stay at Riad Kaiss by Anika. From the moment we arrived, the hospitality was truly exceptional. The staff are highly professional while also being incredibly warm and personable, and nothing ever felt like too much trouble.
A very special mention has to go to Gigi, who went out of her way to make our stay feel like a home away from home. All of the staff were extraordinarily generous with their time, whether helping us with recommendations, sharing their knowledge of Marrakech or simply making sure we had everything we needed. We felt completely safe, cared for and genuinely welcomed throughout our stay.
The riad itself is beautiful and full of character — a wonderful expression of Moroccan history, architecture and culture. Staying right in the heart of the Medina made the experience particularly special; you really feel immersed in Marrakech, yet the moment you step inside the riad there is a wonderful sense of calm and sanctuary.
There were so many thoughtful touches, from the beautifully appointed bedrooms to the gorgeous shampoos and conditioners enriched with argan oil. I am coeliac, and the staff also went to great lengths to accommodate my dietary requirements, which I greatly appreciated.
Having travelled extensively over the years, I can genuinely say that the hospitality at Riad Kaiss was second to none. No request was ever too much or too little, and there was a warmth and generosity to the service that made our stay truly memorable."