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Hotel Helene

3.5 star property
Hotel with a restaurant, steps from Lleras Park

Choose dates to view prices

Photo gallery for Hotel Helene

Premium Room | 1 bedroom, premium bedding, down comforters, minibar
Reception
40-inch Smart TV with cable channels, TV
Deluxe Room | 1 bedroom, premium bedding, down comforters, minibar
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, down comforters, minibar

Standard Double Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down comforters, minibar

Premium Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Down duvet
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Down duvet
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 3 min walk - 0.3 km
  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 8 min walk - 0.7 km
  • Santafé Mall - 2 min drive - 1.8 km
  • El Tesoro Shopping Park - 2 min drive - 1.9 km

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel near Lleras Park
Close to Poblado Park and Oviedo Shopping Center, Hotel Helene provides amenities like a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), an elevator, and outdoor furniture
  • Luggage storage, smoke-free premises, and a 24-hour front desk
  • Local meal delivery service and a living plant wall
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Helene offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hair dryers, and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from 10:00 PM– 5:00 AM for a fee of COP 100000.

What time is check-out at Hotel Helene?

Check-out is at 11:00 AM.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Oviedo Shopping Center and Santafé Mall are also within 1 mi (2 km). Poblado Station is 18 minutes by foot.

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Hotel Helene Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 159 reviews
Rating 8 - Good. 28 out of 159 reviews
Rating 6 - Okay. 17 out of 159 reviews
Rating 4 - Poor. 17 out of 159 reviews
Rating 2 - Terrible. 6 out of 159 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nelly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Availability for storage was a plus.
Stayed 2 nights in Jun 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best
Stayed 2 nights in May 2025

4/10 Poor

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Stayed 1 night in May 2025

10/10 Excellent

Diego Jose Ortiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 2 nights in Feb 2025

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 8 nights in Dec 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay
Stayed 8 nights in Jun 2023

8/10 Good

Roberto Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very pretty and quiet, the staff was amazing excellent customer service
Stayed 3 nights in Nov 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, close to everything
Stayed 2 nights in Nov 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing

Conveniently located , great location. amazing breakfast
Stayed 7 nights in Feb 2024

10/10 Excellent

ONEIL

Nice and cozy
Stayed 3 nights in Apr 2024

10/10 Excellent

Valentin Hidalgo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Hector L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ location & service

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.
Stayed 6 nights in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good, just need better AC units
Stayed 1 night in Jan 2024

10/10 Excellent

edward silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff
Stayed 5 nights in Oct 2023

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy place. A little away from the crowd
Stayed 2 nights in Jul 2023

10/10 Excellent

Jovita Vionette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2024

10/10 Excellent

KEJUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!!

Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
Stayed 7 nights in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
Stayed 6 nights in Aug 2023

10/10 Excellent

Uwayne Andre O'Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!
Stayed 5 nights in Jul 2023