Located in Medan, Crew Express Hotel is in the business district and near the airport. Grand City Hall and Maimun Palace are local landmarks, and some of the area's attractions include Rahmat International Wildlife Museum & Gallery and Percut Waterpark.
You can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and a rooftop terrace at Crew Express Hotel. Treat yourself to a massage or other spa services. The on-site Indonesian cuisine restaurant, Laurence Cafe, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and an arcade/game room.
You'll also find perks like:
Free self parking
An elevator, a TV in the lobby, and smoke-free premises
A 24-hour front desk, concierge services, and luggage storage
Room features
All 65 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and free bottled water.
Extra amenities include:
Free tea bags/instant coffee and electric kettles
Bathrooms with rainfall showers and bidets
32-inch flat-screen TVs with digital channels
Daily housekeeping and phones
Languages
English, Indonesian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free secured, uncovered self parking on site
Wheelchair-accessible parking available
Free offsite parking within 7 ft
Free 24-hour roundtrip airport shuttle
Airport shuttle on request
Food and drink
Free buffet breakfast available daily 6:00 AM–10 AM
1 restaurant and 1 coffee shop/cafe
24-hour room service
Restaurants on site
Laurence Cafe
Things to do
Arcade/game room
Spa services
Family friendly
Arcade/game room
Laundry facilities
Snack bar/deli
Conveniences
Elevator
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Turndown service
Outdoors
Rooftop terrace
Spa
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
More
Smoke-free property
TV in lobby
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Bathroom
Bidet
Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
32-inch flat-screen TV
Digital channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Free tea bags/instant coffee
More
Access via exterior corridors
Phone
Slippers
Turndown service
Policies
Check-in
Check-in start time: 10:00 AM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 1 PM
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew KNO
KNO Hotel Medan
KNO Hotel
KNO Medan
The Crew Hotel KNO
The KNO Hotel
CREW EXPRESS HOTEL Hotel
CREW EXPRESS HOTEL Medan
CREW EXPRESS HOTEL Hotel Medan
Frequently asked questions
Is Crew Express Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crew Express Hotel?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Crew Express Hotel?
Check-in start time: 10:00 AM; Check-in end time: midnight. After-hours check-in is not available.
What time is check-out at Crew Express Hotel?
Check-out is at 1 PM.
Does Crew Express Hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle that runs on request.
Where is Crew Express Hotel located?
Situated near the airport, this hotel is within 12 mi (20 km) of Museum of North Sumatra, Medan Mall, and Grand City Hall. Maimun Palace and Great Mosque of Medan are also within 12 mi (20 km).
Crew Express Hotel Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away.
The airport shuttle came at 3:00 am, they have shuttles only at specific times.
Not much to do in the immediate area but a good place to stay as a transit hotel.
Naomi
Stayed 2 nights in Dec 2023
8/10 Good
Paul
Traveled with family
9 Shaw., 2023
Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Raymond
Stayed 1 night in Jun 2018
2/10 Terrible
Emma
11 Jum. I, 2018
Disliked: Staff & service
Worrying
We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.