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"I loved staying at Tru by Hilton Madison West. I could not have asked for a better experience. My room was clean and quiet. It was a refuge from time on the road. I was traveling with my dog and he was warmly welcomed. I hope to stay here again in the future. Thanks for a great experience and shout out to Michelle at the front desk for being awesome!"

"Great front desk staff"

"I liked how clean the room was. Good breakfast variety. Nice staff. Good location. "

" Check in was smooth and without any distress. Was offered warm cookies. Enjoyed our quick overnight in this hotel. "

"As a family 6 it was a challenge to find a place big enough to keep us all in one room. Home2suites was a perfect fit! The room was comfortable and spacious. It was probably the best hotel bed that I have ever slept on! We loved that there was the option to keep the fan on the heating/cooling running all night. This helped sleep quality a ton and we barely heard the beltline that was right outside. Our boys enjoyed the pool. Breakfast had a decent spread and there was a starbucks essentially in the parking lot which was perfect. Would totally stay again!"

"The front desk was lovely! She wrote an itener"

"The on-line check in and door key process worked well."

"Friendly"

"I had a great experience at the Best Western West Towne Suites in Madison. From the moment I walked in, the front desk staff stood out with their warm, friendly, and consistently helpful service. It really set the tone for the whole stay. The room itself was spacious, spotlessly clean, and very comfortable—exactly what you want after a long day of travel. I appreciated the quiet atmosphere and the little touches that made the space feel inviting. One of the best surprises was the made-to-order breakfast. It was a real treat to have a hot, customized meal each morning, in addition to the usual continental options. A great way to start the day! I’d absolutely recommend this hotel to anyone visiting the Madison area—whether for business or leisure. Great value, great staff, and a great stay!"