Find all hotels by Arcotel in Mayerling from SAR 398

"The room is very clean. Staff are very friendly and helpful. However there was no air conditioning when I was there even though outside temperatures were 25-27 Celsius. During the day and night the heat was running. Had to try to sleep with the windows open which was not very convenient. "

"Beware of this hotel. I had a package booked for eight days but unfortunately I could not go because my passport had less than 90 days to expire. Expedia got in contact with the hotel manager a day before my arrival and he/she denied the approval to refund the money. He/she said cannot be cancelled or modified, the whole stay will be the charges. I lost all my money that only god knows how hard is for us seniors to save money to reward ourselves. I do not recommend this hotel to anyone."

"Positives: Location was good, close to Belvedere Palace, train station and great public transport links that are very quick into the centre. Room was large and spacious with a desk and table to woe from. Negatives: The check in was slow and there were long lines and waiting times. This could easily be resolved with more staffing or sharing check in links in advance, so crazy they have done nothing about it. No facility for making coffee in-room. To me this is a basic essential found in most accommodation across Europe. The fact I have paid for a studio with a kitchen, then at a minimum I expect to be able to make a cups of coffee. There was even a dishwasher and a microwave, and yet no coffee machine, or cafetière/french press. It’s a big miss for me as it’s such a basic and convenient item. Also not impressed that I had to argue the case at reception to then borrow a French press! Otherwise you should pay 25 euros for a kitchen box! "

"This apartment style hotel is as close to the main train station as you can get! It's very quiet, clean with helpful staff. It does need the walls painted in the rooms, espresso machine and rain shower head that work! Other than that it was great!"

"clean rooms, comfortable beds, great staff at Reception, allowed us to keep our luggage after check out, good location"

"Friendly welcome. I had a room with a balcony which was lovely. The rooms are clean and nicely finished. They have a small kitchen area too. "

"Very clean and pleasant. Comfy bed, but it creaked when you got up. The breakfast, mmmh, not so good, rather poor, I think they could improve it."

"I really don’t want to sound that grumpy, but there are pros and cons for this hotel. Smooth check in, not that clean room, as I had no asthma attacks for years, and after I entered the room I struggled breathing. The same happened on the 2nd night, so I asked to vacuum clean the floor and this was accommodated. Not sure if it was placebo effect but I could breath in the room. Very noisy room, could hear traffic, people outside until 2am (for 3 nights) at 6am rubbish removal, road traffic restarted etc. breakfast is basic, but not that bad. The staff would benefit from training on how to be friendly. A little smile would not hurt. No need to chase customers and recheck the room number especially if it took awhile to be seated. The rooms are not cleaned by default and you have to ask for this at reception. "

"Everything in my room and in the spaces that I saw was clean and well-maintained. The building has very solid floors and walls (poured concrete, I assume), so that one hears no noise from other rooms (at least, I didn't). On the negative side, the interior design is cold, sterile, and charmless. "