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"El hotel esta precioso,el problema esta en los restaurantes especializados que no tienen buen servicio y la comida tampoco es adecuada,principalmente el Italiano y mexicano.El buffet tiene muy buen servicio y suministro pero no tienen buffet en la cena,conside4ro deberian tener servicio tambien en la noche. Por lo demas todo bien Andres en la recepcion fue super amable igual que todo el servicio de vallet parking."

"Excelente servicio y atención "

"we stayed here for 7 days in March. Without a doubt it is the nicest property we have stayed at in Cancun over the years. service was over the top and the food was quite good. each of the bars was well stocked with top shelf drinks. would strongly recommend"

"Amazing went for my honey moon we loved it! Food and drinks are great beach is perfect lots of seating we had a swim up suite the rooms are huge!"

"Everything is excellent in this resort "

"The property was well maintained overall (didn't love the showers), but had an issue with the washing machine and it was resolved immediately. Housekeeping, maintenance, waitstaff, and bartenders were all extremely friendly and courteous. Service was prompt. Not much to do in the evenings aside from dinner. No entertainment, or nice bar areas at night. During a medical emergency- there was a few issues with transporation to the hospital and then an unpleasant moment with the concierge afterward. But overall a great resort. "

"Amenities The amenities were fantastic, good food and great liquor selection. The wine selection leaves a lot to be desired. High cost liquors like johnny walker and patron are included but bottled of wine that cost $9 in the states are considered premium. Butlers For butlers we had Sergio and Ana. The butlers were amazing with facilitating dinner bookings, and amending dinner booking requests and were very attentive overall. General Staff We had several instances where the room was not restocked based off of requests or restocked with water at all. This was remedied quickly with the butler service however having to use the butler service so often for these kinds of things made it feel like a necessity to have a butler rather than a luxury and made it feel less like a vip access resort. Even though the butlers were able to get the items remedied it often took hotel staff a long time to complete the task compared to when we reached out to our butler. Cleanliness We did notice after a few days of staying there that we had something black dotting our shower. We originally thought this was just part of the porous shower stone however we later realized that it was able to be scratched off and might of actually been mold. I am sure this is a constant problem with the constant moisture and humidity however a thorough room cleaning and shower cleaning with bleach would most likely resolve this in between guests. Property Condition Not enough characters to continue 2/5 stars"

"Good food"

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"