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"My parents, wife, and I just finished our first trip to Mexico and our first stay at a Majestic property. We will be back! Everything about the experience was top notch! From check in, to the restaurants, interactions with various staff, to our check out experience - it was all superb! A quick shout out to several of the staff who made our trip even more memorable. First up was our butler, Luis Alegria. My wife had read many reviews stating he was fantastic - and he lived up to them all! Great communication while maintaining your privacy while enjoying your vacation. Luis is a true gem! Several others also had a hand in making our stay relaxing and enjoyable. In no particular order, they are: Armando the Porter who saw us to our rooms and ensured we were settled before moving onto his next duties; Jesus Toledo (makes the best drinks at the Sports Bar); Eric “the red”, his compatriot (whose name I have sadly not been able to recall for this review - a shortcoming of mine, not a reflection on him), and “fake” Erick at the Seafood Restaurant made our evening there quite memorable; Jorge the poolside “drink guy” - always a smile on his face and cheer in his voice; Wilberth who did the Spanish lessons and gave a great short history on Mexico; and last, but not least, was Alejandro at the main lobby bar - a true wizard for mixing cocktails and sharing good stories. We all had a spectacular time. Majestic Mirage Costa Mujeres is a beautiful resort with phenomenal staff!"

"The staff was amazing, the hotel and property were beautiful. My only complaint is that the food at the Japanese and French restaurants overpromised and under delivered. I had the lobster tail and it was to be served with lemon foam but there was no foam and it ended up being very dry and needing something. We went to the Japanese restaurant for a 9:00 seating and had no choice as to what we ate. What we were given left a lot to be desired. "

"The property was well maintained overall (didn't love the showers), but had an issue with the washing machine and it was resolved immediately. Housekeeping, maintenance, waitstaff, and bartenders were all extremely friendly and courteous. Service was prompt. Not much to do in the evenings aside from dinner. No entertainment, or nice bar areas at night. During a medical emergency- there was a few issues with transporation to the hospital and then an unpleasant moment with the concierge afterward. But overall a great resort. "

"Todo está perfecto bonito el hotel buena atención, calidad en comida y servicio buena la animación o espectáculo de teatro muy buenos,los restaurantes especializados excelentes y buena comida ,!"

"Amenities The amenities were fantastic, good food and great liquor selection. The wine selection leaves a lot to be desired. High cost liquors like johnny walker and patron are included but bottled of wine that cost $9 in the states are considered premium. Butlers For butlers we had Sergio and Ana. The butlers were amazing with facilitating dinner bookings, and amending dinner booking requests and were very attentive overall. General Staff We had several instances where the room was not restocked based off of requests or restocked with water at all. This was remedied quickly with the butler service however having to use the butler service so often for these kinds of things made it feel like a necessity to have a butler rather than a luxury and made it feel less like a vip access resort. Even though the butlers were able to get the items remedied it often took hotel staff a long time to complete the task compared to when we reached out to our butler. Cleanliness We did notice after a few days of staying there that we had something black dotting our shower. We originally thought this was just part of the porous shower stone however we later realized that it was able to be scratched off and might of actually been mold. I am sure this is a constant problem with the constant moisture and humidity however a thorough room cleaning and shower cleaning with bleach would most likely resolve this in between guests. Property Condition Not enough characters to continue 2/5 stars"

"Amazing staff that makes you feel at home. Amazing food and overall impressive property"

"Lots of seaweed at the beach so we spent most of our time at the pool. It was great. Solid service. Nice water. Lots of sun, but also good shade options. Krystel, the Expedia Ambassador, was amazing and helped us with any needs that arose on our trip. We felt very well looked after"

"Good food"

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"