See all properties

Tughan Hotel

3.0 star property
Family-friendly hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Tughan Hotel

Terrace/patio
Breakfast, lunch, dinner served; international cuisine, garden views
Breakfast, lunch, dinner served; international cuisine, garden views
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
The current price is SAR 221
SAR 248 total
includes taxes & fees
30 Jul - 31 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | 1 bedroom, premium bedding, down comforters, memory foam beds

Honeymoon Studio Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, rainfall showerhead, hair dryer, slippers

Comfort Room, 1 Double Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

1 bedroom, premium bedding, down comforters, memory foam beds

Executive Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

1 bedroom, premium bedding, down comforters, memory foam beds

Family Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Large Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Single Room, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Single Room, 1 Bedroom, City View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 35 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Double or Twin Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Mardin Museum - 3 min walk - 0.3 km
  • Zinciriye Medresesi - 10 min walk - 0.8 km
  • Great Mosque of Mardin - 10 min walk - 0.9 km
  • Kasımiye Medresesi - 16 min walk - 1.4 km
  • Mardin Castle - 1 min drive - 1.1 km

Getting around

  • Mardin Station - 33 min drive
  • Mardin (MQM) - 44 min drive

Restaurants

  • ‪Artukbey Kahve - ‬3 min walk
  • ‪Abbara Bar - ‬3 min walk
  • ‪Birtat Lahmacun - ‬3 min walk
  • ‪Cercis Murat Konağı - ‬4 min walk
  • ‪Arasta Cafe - ‬1 min walk

About this property

Tughan Hotel

Family-friendly hotel in Artuklu, remodeled in 2020
At Tughan Hotel, you can look forward to a free breakfast buffet, a free grocery shopping service, and a free daily manager's reception. The on-site international cuisine restaurant, Han Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a terrace and an art gallery on site.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A gift shop, bicycle tour information, and multilingual staff
  • A banquet hall, a 24-hour front desk, and an off-leash area
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and free international calls, as well as perks like premium bedding and first-run movies.
More conveniences in all rooms include:
  • Changing tables, baby monitors, and highchairs
  • Hypo-allergenic bedding, memory foam beds, and down comforters
  • Heated floors, rainfall showers, and bidets
  • 210-inch LCD TVs with Netflix, Hulu, and streaming services
  • Balconies or patios, wardrobes/closets, and separate sitting areas

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Croatian, Czech, Dutch, English, Farsi, Filipino, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Ukrainian

Similar properties

Shower, free toiletries, hair dryer, slippers

Artuklu Kervansarayi - Special Class

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
7.0 out of 10, Good, 256 reviews
The price is SAR 199
SAR 223 total
includes taxes & fees
25 Jul - 26 Jul
Artuklu Kervansarayi - Special Class

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Han Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Free children's club
  • Library
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • All-in-one washer/dryer
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Musical instrument
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a provincial park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Phone accessibility kit
  • Portable shower seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - August 2020
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Minibar
  • Oven
  • Restaurant dining guides
  • Separate dining area

More

  • 5G smartphone data speed
  • Access via exterior corridors
  • Air conditioning
  • All-in-one washer/dryer
  • Computer monitor
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Office
  • Phone
  • Printer
  • Safe
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for TRY 650.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • A late check-out fee will be charged
  • Crib (infant bed) fee: TRY 650.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 15457

We should mention

This property does not have elevators

Property is also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Frequently asked questions

Is Tughan Hotel pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Tughan Hotel?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Tughan Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee.

Does Tughan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 1000 per vehicle applies.

Where is Tughan Hotel located?

This family-friendly Mardin hotel is located near the airport, steps from Kirklar Kilisesi, Mardin Museum, and Latifiye Mosque. Bazaar and Şahkulubey Mansion are also within 5 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Tughan Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 231 reviews
Rating 8 - Good. 44 out of 231 reviews
Rating 6 - Okay. 32 out of 231 reviews
Rating 4 - Poor. 28 out of 231 reviews
Rating 2 - Terrible. 43 out of 231 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10

÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning. + Very good location and beautiful view from the room. Nice building. We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
Stayed 1 night in Apr 2025

6/10

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022

2/10

There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024

2/10

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024

4/10

We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022

6/10

The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Stayed 2 nights in Jan 2023

6/10

Hijyen eksikliği ve odalarda koku problemi mevcut konumu dışında iyi olan bir şey yok
Stayed 2 nights in Apr 2025

8/10

Otel konum olarak çok iyi yerde. Otoparkı yok bu ciddi sıkıntı ve otel önünde durulamıyor. Kaldığımız oda caddeye baktığı için çok gürültülüydü. Oda temizliğinden emin değilim ve bir koku vardı. Kahvaltı ortalamanın altında.
Stayed 1 night in Apr 2025

8/10

Çalışanlar sıcak kanlıydı. Otelin konumu çok iyiydi. Temizlik iyiydi.
Stayed 1 night in Apr 2025

2/10

Stayed 3 nights in Apr 2025

10/10

Stayed 2 nights in Mar 2025

2/10

Stayed 1 night in Apr 2025

4/10

Otelin konumu dışında hiçbir iyi tarafı yok. Otoparkımız var denilmesine rağmen yokmuş civardaki kapalı otoparka yönlendirdiler. Civarda park yeri olmadığı için oraya mecbur kalıyorsunuz ve gerçekten pahalı. Tuvaleti çok kötü kokuyor ve tavanı akıyor. Yatakların ortası çökmüş böyle bir konumda bu fiyata biraz daha özenli odalar beklerdik beklentimiz düşük olmasına rağmen hayal kırıklığına uğrattı.
Stayed 2 nights in Apr 2025

6/10

Stayed 1 night in Mar 2025

4/10

Stayed 1 night in Mar 2025

2/10

Stayed 1 night in Mar 2025

8/10

Stayed 3 nights in Feb 2025

10/10

Stayed 2 nights in Feb 2025

10/10

Stayed 1 night in Feb 2025

8/10

Stayed 2 nights in Feb 2025

6/10

Stayed 1 night in Jan 2025

10/10

Valla yer konum ve odalar güzeldi fakat odalardaki yatak konforu çok kötüydü yatak berbattı
Stayed 1 night in Jan 2025

6/10

Stayed 1 night in Dec 2024

2/10

Stayed 1 night in Oct 2024

2/10

Hotel falan değil. Sakın gitmeyin. Böyle bir kepazelik görmedim. - Gece yarısı saat 12 ye kadar hem teras hem hotel içi bangır bangır müzik uyuyamıyorsunuz. - hijyen asla yok. Yatakları rahat değil. - Hotelin en güzel balayı suiti diye sattıkları odada kalmama rağmen FARE yanlış duymadınız FAREyle uyandım yatağımın dibinde.
Stayed 2 nights in Oct 2024