4/10 Poor
Cara
7 May 2026
Liked: Cleanliness
Sadly, we were very disappointed with our stay. While the room was fine and the interior looked very much like the photo, (1) our sea view was obstructed in part by the view the roof of the restaurant, (2) the beach was directly in front of us but was completely inaccessible due to the trucks carrying sand across the entire stretch of the beach in front of the hotel and for a good half mile of the beach, which the front desk staff said is done every year around this time to fight erosion, (3) the noise associated with those trucks was overwhelming and started early in the morning and went well into the evening, (4) there was also noise due to room renovations within the hotel, (5) there was only ~3 minutes of hot water for each shower leading to a cold shock at the finish. This was not as promised, and we were not able to enjoy the patio or the sea view or even the room, nor the proximity to the beach, due to all of the trucks and noise on the beach (photos of our “sea view”). Noting that our next hotel was also having some construction, but they notified us well in advance, giving us the option to take an upgraded room away from the construction, or to cancel altogether. We wish Puerto Azul had been so gracious and honest. We complained to the hotel - no response. After reserving this hotel months in advance and traveling across two continents and an ocean to vacation in Marbella, this stay has certainly tainted our experience. We will not return to this hotel.
Cara
Stayed 2 nights in May 2026
