"Excited to experience a great stay at this hotel, sadden to realize that the experience would not be what we had hoped. We never received maid service for the entire stay, even though, we saw the maid right next door to us on our way out. We did not have a privacy sign on our door, so as you can imagine we were shocked and slightly annoyed that our room had not been attended to once we returned from exploring all day. We later found out that there was shooting in the lobby days before we...

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"Always nice to stay at this property when visiting my Penn student. The bed was super comfortable but the bathroom was a little shabby this time. Also didn’t have cash for valet tip and asked the front desk if there was a cash machine. It was down due to building maintenance. She didn’t inform me the valets can accept Venmo. I was so worried I wouldn’t be able to tip!"