"We reserved a room for three people because the hotel's website stated that the room included one king-size bed and one sofa bed, with a maximum occupancy of four guests. However, upon check-in, the front desk informed us that the room did not have a sofa bed. Instead, we were told that a rollaway bed could be provided for an additional charge of $20. Since we needed sleeping accommodations for three people, we had no choice but to accept the rollaway bed and pay the extra fee. Unfortunately,...