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"The gym had few and nonfunctional machines."

"I was only here briefly and at night, but it was truly gorgeous and incredibly convenient as it was located literally on the airport premises so arriving at the airport took minutes. I only have two suggestions and I think they could be easily remedied. 1. Airport transportation (which is advertised as complimentary) made it very clear a tip was expected. Either charge outright for the service or talk to drivers about not asking directly for "tips" when they're actually expecting payment....

"An amazing lodge with the breathtaking views of the crater. Great rooms, practical location, and a swimming pool thats gonna make you speechless We can’t wait to get back to this unforgettable lodge "

"A beautiful hotel in walking distance to many attractions. It truly is an oasis amongst the chaos. Highly recommend"

"Gorgeous location. Very clean and the best part was the friendly staff. Planning our next trip back."

"Overall the staff were awesome and the food at the breakfast buffet was yummy. But the carpet in my room was not the cleanest."

"I’ve been to 49 countries and all 50 us states and this hotel is beautiful, but what makes it truly special is the staff. They genuinely are happy when they see you. And if you need advice on what to do, or need anything they will be all over it!!! I already miss these wonderful people and their hospitality!!!"

"A floor squeeze for the toilet floor to keep the bathroom floor dry after taking shower, an iron, and more coffee shachets. We had only one in our kitchenette."

"Poor communication on actual booking. Did not reply on WhatsApp after they communicated. Room wasn’t prepared for 4 people and later tried to charge another room stating they didn’t understand 12:15 midnight"

"staff is great"

"Food was pretty good, room was clean and quiet. Gym was relatively okay - went beyond the usual treadmills. Please add a few more heavier weights. The staff were excellent- friendly and helpful. Would recommend it to others."