"BE AWARE I did a reservation for my son, when He arrived there were bed bugs on his room. He went to the front desk to let them know the situation and let them know that He will not stay there. I tied to have a solution from EXPEDIA and they wash their hands telling me that the Hotel didn’t want to make a full refund, it doesn’t matter that my son didn’t stayed there. I wasn’t expected that attitude from EXPEDIA CUSTOMER SERVICE for a Platinum Member."