"Great staff very helpful"

"yes"

"Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed...

"Lovely room in an excellent location, very near town centre and a beautiful park across the street. Room was comfortable and well maintained. The owners were helpful and communicated very well. Parking was nearby and free Whitby never disappoints and we would stay at Broomfield house again."

"'Apartment' no bigger than a hotel room. Smell of drains. Very difficult key box, took half hour to get into it. No toiletries unless you count handwash and shower cream dispenser. Definately not 5 star. No milk"

"A lovely inn situated in a peaceful village but very handy for visiting the attractions within York and the North Yorkshire National park. The staff were very welcoming and friendly and our room was very clean and comfortable. We can recommend the food and drinks on offer in the air conditioned restaurant, both on the evening we stayed and for breakfast the following day. Top marks."