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"Awesome customer service"

"This was our first time in PR and La Concha was a a really nice resort in a great location. Plenty of dining options locally. Uber is readily available at anytime. "

"My overall stay was wonderful. Piola (night manager) was awesome and the front desk agent (I didn’t get his name) was as well. The gave me a credit on my room for food I had to return in 6/17 and I was really thankful. The rooftop bar is a little expensive and the hotel is not right on the beach. However, there are some great restaurants in walking distance. I’ll be back in August "

"The staff at the pool were amazing! Request Juliel, Wilmaria, Julio, and Lisa! They were truly amazing! And made my already amazing annual vacation even better! "

"Stayed at this hotel for my birthday trip and had a amazing time . The hotel was really nice and near a lot of places . The staff did a great job ! I will be back "

"AMAZING stay.... from the picture perfect view of our ocean view room to the swim up bar to the private access beach with chairs, umbrellas & towels (no xtra fee) it was a wonderful time We booked via hotels.com and no issue, staff welcoming & friendly and accomodated early check in !! Will return for our next stay"

"The property was classy and the staff were very welcoming. Enjoyed the quiet rooms and the great location."

"Excellent place. Beautiful rooms and view. The staff was great very attentive and lovely. Keep it that way!"

"The one bad experience I had here was when I went into the onsite restaurant "Cueva del Mar." The so-called hostess at the customer greeting station was INCREDIBLY RUDE. Didn't bother to even look up at me, just continued playing on her smart phone. No smile, nothing. I simply asked to see a menu -- of which there was pile of them right behind her -- and this girl motioned to a bar code in front of the stand. I asked for a menu (again, RIGHT BEHIND HER) and acting as if it were an imposition, she slowly turned around, grabbed on, and thrust it at me, without a single word. THIS DOES LITTLE TO HELP THIS HOTEL, EXCEPT FRUSTRATE CUSTOMERS. Something should be done to adjust her foul, inexcusable attitude."