"Such a beautiful resort! Quiet and clean and so zen! Food is not the cheapest but worth the cost! Free coffee and hot water and snacks all day and night. No Tv in rooms but have free wifi! Hot springs are good too! Spacious rooms! Love it!"
"It’s an onsen town, unlike other onsen resort, you have to take your own luggage to room. The spring water was only lukewarm the first night but get hotter afterwards."
"The room was very clean, well lit and comfortable. Temperature controls were excellent. The bathroom was well laid out and had a good assortment of soap and shampoo. Staff was helpful and courteous. The breakfast (arranged with a local restaurant in the building) was wonderful -- western and Japanese options were offered.
I wish there was a desk in the room to work at. This was the only drawback to my stay."
"This is a beautiful property. Gorgeous golf course and Mountain View’s everywhere along the Kiso Road. Buffet breakfast and dinner were presented visually interesting and delicious. Staff pleasant and professional. We will stay at an IHG hotel again."
"A must stay for anyone in Karuizawa! The room was plenty big enough for one or two people, staff were very helpful. I rented an e bike for 2500 yen for the day which was great to get around and do some sightseeing. The outside private onsen was a great way to end the day, I’d recommend booking in the morning to make sure you have your preferred spot."