"A 5 star experience in a wonderful wooded area of the city. Striking design and great ambience combined with top level amenities, excellent food and friendly staff make the stay at this hotel an experience that I will always remember. Get ready to be spoiled when staying at this hotel!
Part of the amenities also includes plenty of parking and a free shuttle service to the train station."
"Location was good but you need a car to get around. View was not great looking out at the train station but no big deal noise was not a problem staff were very helpful"
"Lovely modern design. We upgraded free of charge to a Japanese style room.
Great recommendation for a local restaurant with a free glass of wine voucher.
The staff were very friendly also."
"A must stay for anyone in Karuizawa! The room was plenty big enough for one or two people, staff were very helpful. I rented an e bike for 2500 yen for the day which was great to get around and do some sightseeing. The outside private onsen was a great way to end the day, I’d recommend booking in the morning to make sure you have your preferred spot."
"A bit run down and since it was off season and mostly empty. At check the receptionist told me that breakfast was complimentary but when i went to the restaurant they said I would have to pay. So this kind of misrepresentation didn’t bode well with me."