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Suites Prisma

3.5 star property
The restaurant serves authentic local flavors while guests relax with coffee in the lobby or seek assistance from the helpful concierge service

Choose dates to view prices

Just steps from Santiago Bernabéu Stadium, Suites Prisma welcomes travelers with Spanish cuisine and a cozy bar. Guests connect via WiFi, unwind on the terrace, or enjoy coffee in the lobby. Previous visitors consistently praise the attentive multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 25 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Nearby parking fee: EUR 15.84 per day
  • Rollaway bed fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Suites Prisma pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Suites Prisma doesn't offer parking.

What time is check-in at Suites Prisma?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Suites Prisma?

Check-out is at noon.

Does Suites Prisma provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Suites Prisma located?

Located in Chamberí, this hotel is within a 15-minute walk of Glorieta de Cuatro Caminos and Paseo de la Castellana. Bernabéu Stadium and Gran Via are also within 2 mi (3 km). Rios Rosas Station is only a 2-minute walk and Alonso Cano Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.0

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 33 out of 84 reviews
Rating 8 - Good. 37 out of 84 reviews
Rating 6 - Okay. 12 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 0 out of 84 reviews

Reviews

Verified

6/10 Okay

silvestre

Liked: Staff & service

peor de lo esperado

Los empleados muy profesionales, vamos lo mejor del hotel exceptuando la limpieza que es mejorable. Para un 4 estrellas imperdonable el frio en el baño y una puerta de armario corredera rota, mala insonorizacion respecto al piso de arriva (ruido de zapatos ),dormitorio pequeño cuesta pasar por uno de los lados de la cama, ubicacion buena para el precio pagado ( menos de la tarifa normal)
Verified

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Paré poco, estuve todo el rato fuera del hotel, solo lo uiilizo para dormir. Me gusta más el H. Zurbano
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appartamento spazioso e confortevole in zona centr

Soggiorno piacevole e ottima disponibilità del personale
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel tranquilo,agradable y muy bien situado

Lo escogi para un visita rápida,solo para una noche y ojalá que hubiera podido quedarme más.Lo escogería para una nueva ocasión,sin duda
Verified

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Agradecer al empleado de recepción, SR. ROBERTO, por su excelsa atención con nosotros y por ser tan detallista. Así se logra la fidelidad del cliente. En enero volveremos a ese hotel, sin duda alguna.
Verified

8/10 Good

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

conseille

excellent ptit dej ;proprete ,personnel sympa souriant facil d acces
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel!

Habitaciones muy grandes, pero ascensores muy pequeños!
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Great hotel well situated just a short walk from the biz second stay in the last couple of months and will defo be back soon.
Verified

8/10 Good

Edu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy cerca de estación de metro, buena situación.

Habitaciones muy completas, zona muy tranquila y bien comunicado.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Футбол ))

Отель удобен для тех кто едет в Мадрид посмотреть футбол с участием Реал. Стадион не далеко да и центр города в принципе
Verified

6/10 Okay

Verified traveler

gute Lage aber mäßige Metroverbindung

das hotel liegt zurück gesetzt von der strasse, jedoch feuerwehrausfahrt in der nähe. insgesamt ganz gut nur die beistellbetten bei belegung mit 3 oder 4 personen schlecht.
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities

Bueno hotel, muy céntrico

Por fuera es chulísimo, además tiene al lado el canal de Isabel II. Muy céntrico y con un personal muy agradable.
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort

los colchones eran pésimos y el cuarto de baño mub

mediocre
Verified

10/10 Excellent

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

chambre 3 personnes très spacieuse

excellent emplacement. petits déjeuners copieux et variés. quartier calme
Verified

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Buena localización del hotel.

El hotel esta distribuido en tres edificios. Es muy incomodo que la recepción esté en uno, la habitación en otro y el desayuno en un tercero, teniendo que acceder a este, si o si, por la calle.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel -handy location

Hotel was well situated - in a nice area with metro across the road. There was also some nice cafe bars around the hotel. You can easily walk into the busy areas or hop on the metro.
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Grazioso hotel situato di fronte ad alla metro

Weekend piacevole in questo hotel, abbiamo soggiornato nelle grandi camere di fronte la reception. Posizione tranquilla e strategica per gli spostamenti.
Verified

6/10 Okay

Sherry

Disliked: Room comfort

Noisy

The hotel was nice and the rooms were big for Madrid...BUT we were in the building opposite the lobby building (Building 2). Our room overlooked the back of the city recycle depot and fire station. Very noisy during the day with unloading recycle bottles and at least 3or4 fire calls with announcements plus sirens throughout the night. Don't accept a room in that building but try to stay in the lobby building! The safe also was locked and we could not get into it.
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel close to a metro station

The room was very good, comfortable bed and a sitting room. The best feature was the breakfast which included cereals, cold meats and cheeses, fresh fruit, yogurts, pastries, toast, rolls etc.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very comfortable hotel concenient to the metro

Stayed for four nights and rooms were very comfortable with a bedroom, bathroom and separate living area - the marble floors and bathroom are great in the heat as was the air con. Had breakfast each morning which seemed to cover everything you could possibly ask for. The Metro was 2 minutes walk around the corner which gave us easy access to the north, centre and old parts of Madrid - if you are used to the underground it's very easy to use. Situated in a relatively quiet comfortable area which was nice to come back to after a visit to the centre which is really busy. Small street bars were 2 minutes walk away, again nice to come back to after a long day out.
Verified

8/10 Good

luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buon hotel quasi in centro

camere spaziose,pulito, personale professionale.A due passi dalla efficentissima metro che in tre fermate porta in centro
Verified

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities

Bonnes prestations

Bel hôtel, bonnes prestations. Un peu désorienté au début car vous faites le check-in dans un immeuble, votre chambre se trouve dans l'immeuble d'en face, et le petit déjeuner, dans un autre immeuble...
Verified

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacieuse

Far from city center but easy by métro. Quiet room
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic breakfast!!

Quality of the hotel was excellent, but in quite a noisy area - fine with windows shut though. Lovely breakfasts!!!!
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

close to metro, suite layout without much

Staff very friendly. Parking is totally unclear when arriving. Driveway at portal is too narrow for the honking succeeding cars, and honk they will. Basement public parking is there when you know it, but has impractical access to hotel when in secondary building. Suite has lots of doors, no kitchen, not even a microwave. Air conditioning does not work, because it's April? That is a no-go, esp. considering 24 °C and above, as the suite had a heat accumulation issue.