"Staff was very welcoming as you enter the property."

"Overall stay was good. Donavan was an amazing employee who really helped us and made us feel heard and seen. When we arrived originally we were told by another employee that check in was for 3 but may go to 3:30; we arrived at 9 am and pre checked in and left our bag at reception. I had to call reception at 4:30pm and ask if we were able to come back to check in they said no yet which we found a bit excessive considering it was already an hour past the time they originally said we could check...