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"We have had so much support on this trip, starting from a drive from Halong Bay to Royal Palace Hotel and back again. The communication was fantastic. We were warmly greeted by Sullie with tea and cookies. We were informed of all the tour places that were close. When we got into our rooms they were beautiful, clean and cool. "

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "

"A great place to stay when visiting the Old Quarter! The staff is terrific; EVERYONE who works there is extremely friendly and helpful! Anna and Mia will help you book excursions and the rooms are clean, spacious and quiet. Easy walk into the heart of the Old Quarter, which is just steps away. We stayed 3 different nights in between trips out of town and it worked out great; they stored our bags and always made sure we made our connections to Sapa, Halong Bay and the airport without any problems. I highly recommend!"

"Great place and staff"

"Great hotel and very kind and friendly staff, very nice breakfast buffet included in price. Room spacious, modern, with all amenities I needed. Roof pool (small), gym. "

"Love the staff!"

"Staff were very accommodating to all our needs. Location is perfect and within walking distance to most areas that are highly recommended to see in Hanoi. Rooms are very cozy and comfortable. Would highly recommend this hotel to anyone."

"First class quality of all staff and attentiveness. "

"Lovely staff, beautiful Colonial style mixed with modern touches, excellent restaurant. Would gladly stay again!"