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Grand Hotel Europe

4.0 star property
Boardwalk/promenade hotel with free breakfast and a 24-hour front desk

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Photo gallery for Grand Hotel Europe

Lobby sitting area
Terrace/patio
Lobby
Front of property
Junior Studio Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room, 1 Bedroom

Standard Double Room, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Double Room, 1 Bedroom

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, 1 Bedroom

Junior Studio Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Junior Studio Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Superior Double Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Bedroom

Standard Double Room Single Use, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Double Room Single Use, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room Single Use, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Superior Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Double Room Single Use, 1 Bedroom

Panoramic Double Room Single Use, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Panoramic Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Quadruple Room, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Panoramic Double Room, 1 Bedroom

Panoramic Double Room, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Panoramic Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Triple Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Swiss Transportation Museum - 12 min walk - 1.1 km
  • Chapel Bridge - 2 min drive - 1.4 km
  • KKL Lucerne - 2 min drive - 1.8 km
  • Lucerne Town Hall - 3 min drive - 1.8 km

Getting around

  • Luzern Sgv Station - 7 min drive
  • Zurich Airport (ZRH) - 67 min drive

Restaurants

  • ‪MOzern - ‬7 min walk
  • ‪Grand Casino Luzern - ‬8 min walk
  • ‪China Restaurant Jialu National - ‬10 min walk
  • ‪Vesper - ‬12 min walk
  • ‪VILLA Schweizerhof - ‬4 min walk

About this property

Grand Hotel Europe

Upscale hotel near Swiss Transportation Museum
Located close to Chapel Bridge, Grand Hotel Europe provides a free breakfast buffet, laundry facilities, and a bar. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks at this hotel include:
  • Self parking (surcharge), smoke-free premises, and a porter/bellhop
  • Multilingual staff, a computer station, and an elevator
  • A vending machine, a 24-hour front desk, and luggage storage
Room features
All 177 rooms offer comforts such as free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • 48-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, highchairs, and electric kettles

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (CHF 25 per night; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • On a lake
  • On the boardwalk/promenade

Accessibility

  • Area rugs in room
  • Elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CHF 25 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Is Grand Hotel Europe pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Hotel Europe?

Self parking is available for CHF 25 per night. Limited spots are available.

What time is check-in at Grand Hotel Europe?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel Europe?

Check-out is at noon.

Where is Grand Hotel Europe located?

Situated on the boardwalk/promenade, this hotel is within a 15-minute walk of Lake Side Promenade and Swiss Transportation Museum. Grand Casino Lucerne and Hofkirche are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 20 minutes by foot and Lucerne Station is 20 minutes.

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Grand Hotel Europe Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 60 reviews
Rating 8 - Good. 18 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 4 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Ask for room facing lake. Comfortable, clean, spacious room.
Stayed 3 nights in May 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.
Stayed 3 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Stayed 3 nights in May 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
Stayed 2 nights in Mar 2025

6/10 Okay

Abolfazl.

Disliked: Cleanliness
Location was good.
Stayed 2 nights in Jun 2024

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Stayed 2 nights in Sep 2024

8/10 Good

Bryan

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

We are in a long trip around Europe and the stuff in this hotel (specially the owner) are exceptional. I strong recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Stayed 3 nights in Jul 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Stayed 1 night in Sep 2023

6/10 Okay

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 3 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Great hotel.

Hotel is really beautiful & clean. The only problem was that the receptionist could not find the reservation upon checkin even though I called the hotel to confirm a date change & having the hotels.com reservation confirmation which took a long time waiting. All staff really nice.
Stayed 1 night in Jun 2023

6/10 Okay

Jeanette

Liked: Cleanliness
Disliked: Room comfort
The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Stayed 1 night in Sep 2023

4/10 Poor

Mercedes

Disliked: Cleanliness, property conditions & facilities
We checked in on a rainy day and when we opened the bed there was a big brown stain with a hair by it. Looks like they did not change the sheets. Room is very dated. The price you pay if for the location and not for your stay.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
Stayed 1 night in Aug 2024

4/10 Poor

Tine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ordinary standard not matching high price

The hotel is oldfashioned. There is no air condition. Breakfast is ordinary, and the only available coffee is tapped from a standard industrial coffee brewing machine. The hotel room only offers a very limited range of soap and only one single instant coffee bag each person. The 4-star hotel is an old 3-star hotel.
Stayed 3 nights in Jul 2024

4/10 Poor

Pankaj

No Air conditioner. Very hot here in July It was in my filter when I booked my hotel initially As must have AC. It was listed as AC providing hotel but not available at the property. Very disappointing!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Narmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Stayed 1 night in Sep 2024

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located at lake, mostly frequented by large tour groups
Stayed 1 night in May 2025

10/10 Excellent

Nader

Liked: Cleanliness, amenities, property conditions & facilities
The pictures posted on the listing do not do it justice. The property is very pretty. The front desk staff is very helpful. One of the managers, Conrad, helped me with parking the car and to solve an issue with the rental car. The rooms are spacious, newly renovated with updated amenities. There is a great view of the lake from the room balcony The bed was very comfortable. The bathroom was very modern. Lots of outlets to charge. A bonus was an included breakfast that was delicious with a lot of variety. I highly recommend this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion de todos es excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025