"We had the misfortune to arrive on the same day as the pope. The newly hired manager was overwhelmed. Contrary to published information, the owners are passive investors with no role in management. No answer to the hotel telephone, no answer to the urgent line. No presence at the front desk. No working internet. No help carrying out bags two kilometers from beyond the police security line. No help finding our room. No public rooms. No terrace. No help from our hotelier when we needed it. This...
"The hotel was clean and the staff very helpful. Fabiana was really helpful and really helped with even getting me to the airport. I am a wheelchair user and found the room spacious and perfect . The only issue I had was the lack of Aircon. It got warm in the room and this was when the temperature outside was 25 degrees... If it was the peak of summer, I would have struggled. But other than that, the hotel was perfect. 5 min walk/wheel to the main Grotto and church. Ideal location."