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"The first room we were put it ended up being infested with tiny ants all over our stuff and it rained and our window was leaking like a loud drippy faucet getting everything wet. Then the second room we get had no remote and the A.C leaking water all over the floor. They advertised a pool big reason we wanted this place and it’s apparently been under maintenance for months according to the 1 specific night clerk ( who was there a few nights of my stay) who barely looks at you is extremely...

"Odd damp smell to the rooms. Other than that it was a good stay."

"Staff was very nice and helpful. Room was clean."

"TV didn’t work in first room and the room was dank and smelled like mold. Staff quickly resolved our issues by moving us to a better room, no smell, and working TV. Everyone was very nice!"

"We got there and had to wait a little after checking in time to get into the room and air wasn’t working. Staff checked and my husband git it to work. Flies and ants all over the inside of the room. Hot water was lukewarm warm. Bed was comfortable tv worked great after air conditioner got started it worked great"

"Easy check-in. Went right up to room. Breakfast was plentiful. We did notice a coffee or makeup stain on comforter. The place was clean otherwise. Slept comfortably"

"Excellent staff and a good breakfast."

"We had a wonderful stay at this hotel in Charleston, West Virginia! The room was clean, comfortable, and welcoming, and the staff was friendly and helpful. We slept great and really enjoyed our stay. The location was convenient for exploring Charleston and the surrounding area. We would definitely stay here again on our next trip to West Virginia! ❤️⛰️"

"This is where we always stay if there is availability. You will not be disappointed."

"Clean, silent and secured place."

"Pool was closed. Bed was very hard. Rooms need updated. Breakfast was great"

"At check in, front desk employee was very good and provided us with an excellent dinner choice along with shuttle service. First assigned room has malfunctioning AC. Initially we were told it didn’t keep cooling unless there was movement in the room. We didn’t question what happens when we’re both sleeping. We asked to move, they moved us. AC worked as you would expect. However, carpet had a large damp area needing a towel put down. As we were only there one night we persevered. The indoor pool...

"No complaints"