"Friendly staff"

"Hice check in tarde, y me dieron una suite que estaba mas chica que un cuarto regular, estaba sucio el piso, la tv no funcionaba, no habia plug para cinectarse al cable o internet, el sofacama estaba bien chiquito, si te acostabas te quedan los chamorros para abajo, el fridge no funciona"

"Room was updated, bathroom NOT, tub/shower in poor condition, cleaning staff was great as we needed a lightbulb, TP , towels and soap for our 4day, 3 night stay, Manager on duty was rude when we asked why the additional $50 charge and requested a receipt on day 1 and said we can leave if we didn't like these policies.....which we would have except they already charged us for the 3 night stay and we would get no refund. Hot tub was not clean and large semi truck literally parked horizontally...