Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We stayed here for a week and had a mixed experience. The location and view are wonderful — the ocean view is beautiful, the bed is very comfortable, and there is ample bedroom storage and closet space. The kitchen appliances also worked well and made it easy to cook during our stay.Unfortunately, several issues impacted our stay and took a few days to address. When we checked in on Saturday, the TV was not working correctly and the shower/tub felt unstable, almost like walking on a waterbed due to water trapped between the tub and the bath fitter. We reported these concerns on Sunday and were told a manager would be notified. By Monday we still hadn’t heard anything, so we spoke with another staff member who came to look at the issues and said the owner would be notified.On Tuesday, after sending an email, some things were finally addressed — the tub received a temporary fix and the couch was repaired. The TV was measured and we were told a replacement would be coming Wednesday, though that did not happen until Thursday. There were also several cleanliness and upkeep concerns, including stained decorative pillows, outdoor cushions that appeared stained or moldy, and noticeable layers of dust on items like the bathroom fan, light fixtures, and a closet door. Some decorative pieces were also cracked or broken.While the view and location are lovely, it was disappointing to spend a portion of our vacation reporting issues and waiting on fixes for things that should have been taken care of before our stay. With better upkeep and quicker response to maintenance concerns, this property could provide a much better guest experience.